Shipment Policy
Effective Date: January 6, 2025
At Vivamavel, we are dedicated to ensuring a smooth and efficient shipping experience for all our customers. This Shipment Policy outlines the shipping procedures, fees, delivery times, and related terms to help you understand how we handle orders and deliveries.
1. Order Processing Time
Once your order is placed and payment is confirmed, we aim to process and ship your order within 2-5 business days. Business days are Monday through Friday, excluding holidays. You will receive an email notification once your order has shipped, along with a tracking number to monitor the status of your package.
2. Shipping Methods and Fees
Vivamavel offers various shipping methods to meet your needs. Shipping fees are calculated at checkout based on your location, the size of your order, and the chosen shipping method. The available shipping options include:
- Standard Shipping: Delivery within 5-7 business days (domestic U.S. orders).
- Expedited Shipping: Delivery within 2-3 business days (domestic U.S. orders).
- International Shipping: Shipping times vary depending on the destination, generally between 7-14 business days.
Shipping fees for international orders will be calculated at checkout based on the delivery address and selected shipping method.
3. Shipping Address
It is your responsibility to ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. Please double-check the details before finalizing your order.
4. International Shipping
Vivamavel offers international shipping to select countries. International shipping fees, delivery times, and customs charges will be displayed at checkout. Please be aware that customs duties, taxes, and import fees may apply depending on the country of destination, and these charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees before placing an international order.
5. Shipping Delays
While we strive to ensure timely delivery, there may be unforeseen delays due to factors such as weather, holidays, or carrier-related issues. Vivamavel is not responsible for delays caused by external factors once the package has been handed over to the shipping carrier.
6. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use the tracking number to monitor your package’s status through the carrier’s website. If you have any issues with tracking or delivery, please contact our customer service team for assistance.
7. Lost or Stolen Packages
Vivamavel is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. However, if you believe your package has been lost or stolen, please contact the carrier immediately. You may also reach out to our customer service team, and we will assist you in filing a claim with the shipping carrier if applicable.
8. Order Modifications and Cancellations
Once your order has been shipped, we cannot modify or cancel it. If you need to make changes to your order, please contact us immediately after placing the order, and we will do our best to assist you. However, once the order has entered the shipping process, we are unable to make any adjustments.
9. Packaging
All items are carefully packed to ensure they reach you in perfect condition. We use eco-friendly materials wherever possible to minimize waste and promote sustainability.
10. Customer Service
If you have any questions about shipping, delivery times, or need assistance tracking your order, please feel free to contact us:
- Email: info@vivamavel.com
- Phone: (859) 746-3419
- Address: 635 Astoria Ct, Independence, Kentucky (KY)
Thank you for choosing Vivamavel! We are committed to providing you with a positive and seamless shopping experience.