Sales Policy
Effective Date: January 6, 2025
At Vivamavel, we are committed to providing our customers with high-quality footwear and a seamless shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from Vivamavel. By making a purchase from our website, you agree to the terms of this policy.
1. Product Availability
All products listed on Vivamavel’s website are subject to availability. While we make every effort to keep our website up to date, there may be instances where items are temporarily out of stock. In such cases, we will notify you and offer the option to either backorder the product or cancel the order for a full refund.
2. Pricing
All prices on our website are listed in U.S. Dollars (USD) and are subject to change without notice. Prices may vary based on promotions, discounts, or special offers. The price shown at the time of checkout will be the final price you are charged. Sales tax (if applicable) will be added during the checkout process based on your shipping address.
3. Order Confirmation
Once your order is placed, you will receive an email confirmation containing the details of your purchase, including the product(s), shipping address, and order number. This email is not an acceptance of your order, but rather a confirmation that we have received your request. Your order will be processed once payment is confirmed.
4. Payment
Vivamavel accepts a variety of payment methods, including credit and debit cards, PayPal, and other secure payment platforms. All payments are processed through encrypted payment gateways to ensure your information is protected. By submitting payment, you confirm that you are the authorized holder of the payment method being used.
5. Order Processing and Shipping
Orders are typically processed and shipped within 2-5 business days, excluding holidays. Once your order has been shipped, you will receive a tracking number to monitor its progress. Delivery times vary depending on the shipping method selected at checkout and your location. Shipping fees are calculated at checkout based on your shipping address and the weight of your order.
6. Sales Tax
Sales tax will be applied to orders based on the laws and regulations of the shipping destination. The applicable tax amount will be calculated and displayed during checkout before completing your purchase.
7. Promotional Discounts
Vivamavel may offer promotional discounts from time to time. Discounts are applied at checkout and cannot be combined with other offers unless explicitly stated. Discounts may have an expiration date or other conditions, which will be clearly indicated at the time of the promotion.
8. Order Cancellations
Once an order is placed, we begin processing it immediately to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible at info@vivamavel.com or call (859) 746-3419. While we cannot guarantee cancellations after an order is placed, we will make every effort to accommodate your request before the order is shipped.
9. Returns and Refunds
Please refer to our Refund and Returns Policy for detailed information on how to return or exchange products. Products must be returned in their original condition within 30 days of receipt for a refund or exchange. Shipping fees are non-refundable.
10. Customer Service
If you have any questions or need assistance regarding your order, our products, or our policies, our customer service team is here to help. You can reach us at:
- Email: info@vivamavel.com
- Phone: (859) 746-3419
- Address: 635 Astoria Ct, Independence, Kentucky (KY)
We value your business and are committed to providing a positive shopping experience. Thank you for choosing Vivamavel!