Payment Policy

Effective Date: January 6, 2025

At Vivamavel, we are committed to providing a smooth and secure shopping experience for our customers. This Payment Policy outlines the payment methods available for purchasing products from our website, as well as the terms and conditions related to payment processing.

1. Accepted Payment Methods
We accept a variety of secure payment methods to ensure convenience and flexibility for our customers. The available payment options include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: You can use your PayPal account for secure transactions.
  • Other Secure Payment Platforms: We may also accept other payment methods as specified on our website during checkout.

2. Payment Processing
All payments are processed securely through encrypted payment gateways. When you place an order, your payment details will be processed by our trusted third-party payment processors. Vivamavel does not store your sensitive payment information, as it is handled directly by the payment provider.

3. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing the details of your purchase. This email confirms that we have received your order, but it does not constitute an acceptance of the order. Your order will be processed and shipped once payment is confirmed.

4. Pricing and Taxes
All prices displayed on our website are in U.S. Dollars (USD) and are subject to change without notice. The final price of your order will be confirmed during checkout. Additional taxes and shipping charges may apply based on your location and the items you are purchasing. These charges will be calculated and displayed before you complete your payment.

5. Payment Declines and Errors
If your payment is declined or if there is an issue with your payment method, we will notify you immediately. You will be given the opportunity to update your payment information. If we are unable to process your payment, your order will not be completed, and you may need to place a new order with updated payment details.

6. Order Cancellation
In the event that your order is canceled (either by you or by Vivamavel), any payment made for that order will be refunded to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

7. Security
Your payment information is processed through secure payment gateways, ensuring the highest level of protection for your personal and financial data. Vivamavel follows industry-standard security protocols, including encryption, to safeguard your payment details.

8. Refunds
If you are eligible for a refund, the payment will be refunded to the original payment method used for the purchase. Please refer to our Refund and Returns Policy for more information on how to initiate a return and request a refund.

9. Currency
All payments are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, your bank or credit card provider may charge additional fees for currency conversion or international transactions. Please contact your bank for more information about these charges.

10. Contact Us
If you have any questions regarding our Payment Policy or need assistance with your payment, please feel free to contact our customer service team:

  • Email: info@vivamavel.com
  • Phone: (859) 746-3419
  • Address: 635 Astoria Ct, Independence, Kentucky (KY)

By completing a purchase on our website, you agree to the terms and conditions outlined in this Payment Policy. Thank you for shopping with Vivamavel!