Refund and Returns Policy
Effective Date: January 6, 2025
At Vivamavel, we strive to provide the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we are happy to assist with returns and refunds according to the following guidelines.
1. Return Eligibility
You may return unused and unworn items within 30 days of receiving your order. Items must be in their original condition, with tags attached and in their original packaging. Please note that we cannot accept returns on items that have been worn, damaged, or altered in any way.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at info@vivamavel.com or call (859) 746-3419. Provide your order number and the reason for the return. Our team will assist you in processing the return and provide you with the return shipping instructions.
3. Return Shipping Costs
Customers are responsible for the return shipping costs, except in cases where the item is defective or if there was an error in fulfilling the order. If the return is due to a mistake on our part, we will cover the return shipping costs.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
5. Exchanges
We offer exchanges for items of the same value, provided that the item is eligible for return. If you wish to exchange your purchase, please contact our customer service team to arrange for the exchange and ensure the new item is available.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on your preference. You may be asked to provide photographic evidence of the damage or defect.
7. Final Sale Items
Certain items, such as sale or clearance items, may be marked as “Final Sale” and are not eligible for return or exchange. Please review product details before completing your purchase.
8. Contact Us
If you have any questions or need assistance with your return or refund, feel free to reach out to our customer service team:
- Email: info@vivamavel.com
- Phone: (859) 746-3419
- Address: 635 Astoria Ct, Independence, Kentucky (KY)
We are committed to ensuring your satisfaction and will do our best to resolve any issues you may encounter. Thank you for choosing Vivamavel!